Refund & Return Policy

At Shimmer & Hue, we value your satisfaction and strive to ensure that every purchase brings joy and inspiration to your life. Below, you'll find details about our refund and return policy. If you have any questions, feel free to reach out at shimmer.and.hue@gmail.com.

Return Eligibility

We accept returns on items that meet the following criteria:

  • The item is in its original condition, unused, and with all original packaging intact.

  • The return request is made within 14 days of receiving the item.

  • The item is not a final sale product or a custom-made/personalized order, as these are non-returnable.

To initiate a return, please contact us at shimmer.and.hue@gmail.com with your order number and reason for return.

Return Process

  1. Contact Us: Reach out via email to receive a return authorization and further instructions.

  2. Prepare the Package: Repackage the item securely in its original packaging.

  3. Ship the Item: Use the provided return address and ensure the package is shipped back within 7 days of receiving the return authorization.

  4. Refund Processing: Once we receive the item and confirm its condition, we will process your refund within 7 business days. Refunds will be credited to the original payment method.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, we recommend returning the original purchase and placing a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos of the issue and your order details. We will work with you to resolve the issue promptly by offering a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized items

  • Final sale or clearance items

  • Digital downloads or gift cards

Cancellations

Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible as your order will likely be in processing.

Thank you for supporting Shimmer & Hue. Our goal is to provide you with art and craftsmanship that inspires. If you have any questions or concerns, please don’t hesitate to get in touch with us at shimmer.and.hue@gmail.com.

Last updated: 1/1/2025